Shipping policy
Shipping Policy
Last updated: October 20, 2026
Thank you for shopping with EndzoneGlow. Here’s everything you need to know about how and when your order ships.
1. Delivery Time
Orders are delivered within 10–12 business days of purchase. That includes:
- Processing (1–3 business days): your sign is prepared, checked and packed.
- Shipping (7–9 business days): your order is in transit to your door.
Business days are Monday through Friday and don’t include weekends or US holidays. During busy periods, like the holidays and the NFL playoffs, deliveries may take a few extra days.
2. Shipping Rates
Shipping costs, if any, are shown at checkout before you pay.
3. Where We Ship
We currently ship to addresses within the United States, including P.O. boxes. We do not ship internationally at this time.
4. Order Tracking
Once your order ships, you’ll receive an email with your tracking number. Tracking can take 24–48 hours to update after you receive it. If your tracking hasn’t updated after 5 business days, email us and we’ll look into it.
5. Shipping Address
Please double-check your address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address entered by the customer. If you notice a mistake, email us within 12 hours of placing your order and we’ll do our best to correct it before it ships. Once an order has shipped, the address cannot be changed.
6. Delays
Once a package leaves our hands, delivery times depend on the carrier. We are not responsible for delays caused by carriers, weather, natural events or other circumstances outside our control. A delay alone does not qualify for a refund.
7. Lost or Stolen Packages
- No tracking movement for 15+ business days: email us and we’ll open a claim with the carrier and work with you on a resolution.
- Marked delivered but not received: check with neighbors and household members, look around your property, and wait 48 hours, since carriers sometimes mark packages delivered early. If it still hasn’t arrived, email us.
Shipping Protection: If you purchased Shipping Protection at checkout, lost or stolen packages are reshipped at no cost when reported within 30 days of the last tracking update. Without Shipping Protection, packages marked as delivered are handled at our discretion, and we can’t guarantee a replacement.
8. Damaged in Shipping
If your sign arrives damaged, email us within 48 hours of delivery (or 7 days if you purchased Shipping Protection) with your order number, photos of the item and packaging, and an unboxing video if you have one. See our Refund & Return Policy for full details.
9. Contact Us
Questions about your order or shipping:
Email: endzoneglow@outlook.com
Please include your order number in every message.