Refund policy
Refund & Return Policy
Last updated: October 20, 2026
Thank you for shopping with EndzoneGlow. Please read this policy before you place your order. By completing a purchase, you agree to these terms.
1. All Sales Are Final
Every EndzoneGlow sign is made to order for your team. Because of that, all sales are final. We do not accept returns or exchanges, and we do not issue refunds for:
- Changing your mind or no longer wanting the item
- Ordering the wrong team or the wrong item
- The size, brightness or color not matching what you expected (colors and brightness on screens and in videos can differ from the product in person)
- Items that were damaged after delivery, through misuse, incorrect installation, a wrong power source, water exposure or modification
- Delays caused by the carrier, customs, weather or an incorrect address entered at checkout
- Orders refused at delivery or left unclaimed
The only exceptions are listed in Section 3.
2. Order Cancellations
Orders can be cancelled within 12 hours of purchase by emailing endzoneglow@outlook.com with your order number. Once an order has been processed or shipped, it cannot be cancelled.
3. Damaged, Defective, Wrong or Lost Items
We stand behind every sign we ship. If one of the following happens, contact us and we will make it right.
Damaged on arrival: your sign arrives cracked, broken or not working.
Wrong item: you receive a different team or product than you ordered.
Lost in transit: tracking shows no movement for 15 or more business days, or shows delivered but you never received it.
To qualify, you must:
- Email endzoneglow@outlook.com within 48 hours of delivery for damaged or wrong items.
- Include your order number.
- Include clear photos of the item, the packaging and the shipping label.
- For damage claims, include an unboxing video that shows the package being opened for the first time. We strongly recommend recording one for every order.
Claims sent after 48 hours, or without the required photos or video, cannot be approved.
Resolution: Once your claim is approved, we will send a replacement of the same item at no cost. If a replacement is not available, we will issue store credit or a refund to your original payment method, at our discretion. You do not need to send back a damaged item unless we ask you to.
4. 30-Day Warranty (Optional Add-On)
If you purchased the 30-Day Warranty at checkout, your sign is covered for 30 days from the delivery date against defects in the LEDs, wiring, power adapter or remote that happen during normal indoor use.
- Covered: LEDs that stop lighting, flickering, a faulty power adapter or a remote that won’t work.
- Not covered: physical damage from drops or impacts, water damage, outdoor use, modifications, incorrect installation or normal wear.
- How to claim: Email us with your order number, a description of the problem and a short video showing the issue. Approved claims receive a replacement part or a replacement sign.
Without the warranty, defects must be reported within 48 hours of delivery under Section 3.
5. Shipping Protection (Optional Add-On)
If you purchased Shipping Protection at checkout, your order is covered against loss, theft and shipping damage.
- Lost or stolen: report it within 30 days of the last tracking update, and we will reship your order at no cost.
- Damaged in shipping: you get 7 days from delivery to report it, instead of the standard 48 hours. Photos are still required, and an unboxing video is recommended but not required.
Without Shipping Protection, lost or stolen packages marked as delivered are handled at our discretion, and we cannot guarantee a replacement.
6. Refunds
When a refund is approved, it is issued to your original payment method within 5–10 business days. Your bank or card provider may take extra time to post it. Shipping costs, Shipping Protection and the 30-Day Warranty are non-refundable unless the order was never fulfilled.
7. Chargebacks
If you have an issue with your order, please contact us first. We respond within 24–48 hours and resolve most problems quickly. Filing a chargeback without contacting us first may delay a resolution. We provide our records, including tracking and delivery confirmation, to your payment provider in response to any dispute.
8. Contact Us
Questions about your order or this policy:
Email: endzoneglow@outlook.com
Please include your order number in every message.